The agent that listens.

Why “fast” isn't fast enough.

Conversation tolerates only a short pause before it feels broken. Classic speech-to-text → model → text-to-speech pipelines blow past it on every turn; native multimodal models collapse three hops into one.

Hear the difference.

A robotic phone menu next to a native voice agent: emotion detection, instant interruptions and human-like rhythm.

Where voice agents pay off.

Seven roles where an always-on voice agent changes the economics of a phone line.

The Empathic Receptionist

Frontline triage

Detects frustration in the caller's tone and escalates to a person instantly, with a full summary of the call so far.

10k concurrent · Sentiment analysis

The Infinite SDR

Outbound sales

Calls with natural back-channelling ("uh-huh", "right") and works past gatekeepers on its own.

CRM sync · Objection handling

The Scheduler

Executive assistant

Negotiates calendar slots in natural language, including time zones and rescheduling.

Calendar write · Optimistic locking

The Churn Interceptor

Customer retention

Spots churn risk during the conversation and offers a personalised save package.

LTV analysis · Offer logic

The Talent Screener

Recruitment

Runs technical screening interviews and probes claims with follow-up questions.

Tech validation · Rubric scoring

The Crisis Marshal

Incident response

Gives thousands of callers calm, consistent updates during an outage or PR incident.

Burst scale · Fact checking

The Training Partner

Training and role-play

Plays a difficult or confused customer so your team can practise de-escalation.

Persona engine · Performance scoring

The voice engineering stack.

Not just API calls: telephony infrastructure, retrieval and reliable actions — so voice agents hold up at scale.

Voice design

Prosody and turn-taking tuned so the agent handles interruptions and back-channels naturally.

Prompt engineering · Prosody tuning

Knowledge base (RAG)

Agents answer from your real data, retrieving current policy and product information.

Pinecone · LangChain · OpenAI

Full-duplex telephony

Elastic SIP infrastructure for high call concurrency, with jitter and echo handled.

Twilio · Vapi · WebSockets

Reliable actions

Strict JSON schemas for function calling — booking meetings and updating CRMs mid-call.

Function calling · REST APIs

Latency optimisation

The whole chain tuned for speed, from packet transmission to token streaming.

Edge compute · Streaming

Sentiment and QA analytics

Every call transcribed and scored for compliance and sentiment.

Deepgram · Post-call analysis

Ready for a line that never goes to voicemail?

Tell us the calls you want answered. We scope the agent, the integrations and a production pilot.